At curvecozy.shop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make purchases, or interact with our services.

By accessing or using curvecozy.shop, you acknowledge and agree to the practices described in this Privacy Policy.

This Privacy Policy applies to all customers, visitors, and users of our website.

1. Information We Collect

When you visit or shop at curvecozy.shop, we may collect certain information necessary to provide our services, process orders, improve our website, and communicate with you.

The types of information we may collect include:

Personal Information

Personal information may include:

• Full name

• Billing address

• Shipping address

• Email address

• Phone number

• Payment information

• Order details

• Account information

• Customer service communications

We only collect information that is necessary for providing and improving our services.

Automatically Collected Information

When you browse our website, certain information may be automatically collected, including:

• IP address

• Browser type

• Device information

• Operating system

• Website pages visited

• Time and date of visits

• Referring website information

• Shopping activity and preferences

This information helps us understand how customers use our website and improve user experience.

2. How We Use Your Information

We may use your personal information for the following purposes:

Processing Orders

We use your information to:

• Process and complete purchases

• Confirm orders

• Arrange shipping and delivery

• Provide order updates

• Handle returns, refunds, and customer requests

Customer Support

We use your information to:

• Respond to inquiries

• Provide assistance

• Resolve issues

• Improve customer service quality

Website Improvement

We may use collected information to:

• Improve website functionality

• Understand customer preferences

• Develop better products and services

• Enhance shopping experiences

Marketing Communications

With your permission, we may use your information to send:

• Promotional emails

• New product announcements

• Special offers

• Updates about our services

You may unsubscribe from marketing communications at any time.

3. Payment Information

All payments made through curvecozy.shop are processed through secure third-party payment providers.

We do not directly store complete payment card information on our servers.

Payment providers handle payment information according to their own privacy and security policies.

We recommend reviewing the privacy policies of your chosen payment provider for more information.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information only when necessary to operate our business, including:

Service Providers

We may share information with trusted third-party providers that assist with:

• Payment processing

• Order fulfillment

• Shipping services

• Website hosting

• Analytics services

• Customer support systems

These providers are only permitted to use your information to perform services on our behalf.

Legal Requirements

We may disclose information when required by law or when necessary to:

• Comply with legal obligations

• Respond to lawful requests

• Protect our rights

• Prevent fraud or misuse

5. Cookies and Tracking Technologies

curvecozy.shop uses cookies and similar technologies to improve website functionality and provide a better shopping experience.

Cookies are small data files stored on your device that help us:

• Remember your preferences

• Maintain shopping cart functionality

• Analyze website performance

• Understand customer behavior

• Provide relevant content

You may disable cookies through your browser settings; however, some website features may not function properly.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

We use appropriate technical and organizational measures to maintain the security of customer information.

However, no online transmission or storage system can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their account information.

7. Data Retention

We retain personal information only for as long as necessary to:

• Complete transactions

• Provide customer services

• Maintain business records

• Meet legal and regulatory requirements

When information is no longer required, we will take reasonable steps to securely delete or anonymize it.

8. Your Privacy Rights Under Australian Law

Under applicable Australian privacy laws, including the Privacy Act 1988 (Cth), customers may have rights regarding their personal information.

These rights may include:

• Requesting access to personal information we hold

• Requesting correction of inaccurate information

• Making inquiries about how information is handled

• Requesting information about privacy practices

To exercise these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites or services.

curvecozy.shop is not responsible for the privacy practices, content, or security of external websites.

We recommend reviewing the privacy policies of third-party websites before providing personal information.

10. Children's Privacy

curvecozy.shop does not knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us, please contact us, and we will take reasonable steps to remove the information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Business practices

• Legal requirements

• Website functionality

• Customer service processes

Any updates will be posted on this page with the revised effective date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Store Name: curvecozy.shop

Email: info@curvecozy.shop

We are committed to protecting your privacy and providing a safe, secure, and trustworthy online shopping experience.